Privacy Policy

1. Who we are

We are The Private Property Portal Ltd, trading as “Fynd”. Registered in England and Wales, Company No. 16187245.

Data Controller: The Private Property Portal Ltd

Email: info@fynd.properties

Website: www.fynd.properties

We are responsible for deciding how personal data is used and protected.

2. What personal data we collect

We collect the following categories of personal data:

2.1. Information you provide directly

• Name
• Email address
• Phone number (optional)
• Account login details
• Property listing information
• Photographs, floor plans, documents and descriptive content
• Messages, questions and responses sent through the platform
• Offer details (accepted, declined, withdrawn)
• Payment confirmations for the Offer Acceptance Fee

2.2. Information collected automatically

• IP address
• Device and browser information
• Usage data and activity logs
• Pages viewed, time on site, clicks and interactions
• Cookies (see our Cookie Policy)

2.3. Information created by our systems (AI-generated)

Our AI tools may create internal summaries, suggestions, conversation rewrites or structural interpretations of your messages. These are treated the same as the original content you provide.

2.4. Information from third-party services

If you choose to interact with referred or integrated partners (e.g. EPC, mortgage brokers, conveyancers), we may receive:

• Confirmation of referral status
• Service timings
• Commission payment confirmations

We do not receive financial or sensitive information from those providers.

3. How we use your personal data

We use your data for the following purposes:

3.1. Providing and operating the Fynd platform

• Creating and managing your account
• Publishing and maintaining property listings
• Routing and facilitating AI-mediated communications
• Processing offer acceptance events
• Charging and processing the Offer Acceptance Fee
• Enabling relists and follow-on offers

3.2. Improving our services

• Monitoring platform performance
• Developing new features
• Enhancing AI accuracy and reliability
• Improving user experience

3.3. Safety, compliance and fraud prevention

• Detecting and preventing fraud or misuse
• Complying with UK legal obligations
• Responding to regulatory or law enforcement requests

3.4. Marketing (optional)

We may send marketing emails only if you have opted in. You can withdraw consent at any time.

4. Legal basis for processing your data

We process your personal data under the following lawful bases:

• Contractual necessity: Operating your Fynd account and listings.
• Legitimate interests: Improving services, fraud prevention, security.
• Legal obligation: Complying with UK law.
• Consent: Marketing communications and certain cookies.

5. Who we share your data with

We may share your data with:

5.1. Service providers

Companies that help us operate the platform, including:

• Hosting and cloud service providers
• Payment processors
• AI technology providers
• Analytics providers

We require all providers to comply with UK GDPR.

5.2. Third-party referral partners

If you request or use a service through Fynd (EPC, solicitors, removals etc), we may share your basic contact details so they can contact you.

5.3. Law enforcement or regulators

If required by law.

5.4. Buyers and sellers

Only the information needed to progress a property interest, routed via AI-mediated communication.

We never sell your personal information.

6. How long we keep your data

We keep personal data only as long as necessary for:

• your active account
• legal compliance
• dispute resolution
• fraud prevention
• internal record-keeping

Typically, data is retained for up to 6 years after account closure to comply with UK legal requirements.

7. International transfers

Some service providers may be located outside the UK.

Where this occurs, we ensure your data is protected by:

• UK Adequacy Regulations
• Standard Contractual Clauses (SCCs)

8. Your rights under UK GDPR

You have the right to:

• access your data
• correct inaccurate information
• delete your data (“right to be forgotten”)
• restrict processing
• object to processing
• data portability
• withdraw consent (where applicable)

To exercise your rights, email: [Insert support email]

9. Automated decision-making and profiling

Fynd does not make legally binding decisions using automated systems.

Our AI:

• rewrites or structures messages
• suggests responses
• summarises user content
• routes communications

It does not make decisions relating to contracts, pricing, or property outcomes. You remain responsible for approving any message or action handled via AI.

10. Security

We use industry-standard technical and organisational measures to protect your data.

However, no online system is completely secure. You are responsible for:

• safeguarding your login details
• using strong passwords
• notifying us of unauthorised access

11. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be published at fynd.properties.

12. Contact

If you have any questions, contact:

Email: info@fynd.properties

Data Controller: The Private Property Portal Ltd